• Accomplished Service Manager with a proven track record of improving service delivery, turning a service from under-performing to achieving and sustaining performance.
  • Regularly acted as Divisional Operational Manager for the Medical Division contributing to effective patient flow across a large Teaching Hospital.
  • Successfully supported the divisional management team to hold Lead Clinicians, Doctors and Administrative teams to account for delivery of their objectives through regular performance meetings.
  • Expertly managed the implementation of systems, control processes and risk management arrangements of compliance with clinical governance standards, other Trust-wide policies and processes and best practice requirements.
  • Achieved positive comments regarding ED local management in recent CQC inspection.
  • Key role in the turnaround of General Surgery 18 week RTT from non-compliance to compliance.
  • Maintained strong relationships with internal and external stakeholders.
    Led, investigated and responded to complaints, internal investigations and serious incidents in a timely and appropriate manner.

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