• A clinically qualified (RGN) operational manager with over 30 years Acute NHS experience.
  • Significantly improved patient flow through Emergency Department, fewer breaches attributable to ED causes and highlighted ‘back door’ issues to be addressed at a large NHS Acute Trust.
  • Developed and implemented an action plan to improve Urgent Care performance.
  • Expertly worked with the Emergency Department team to embed newly created Overall Nurse In Charge role, to improve escalation and flow through ED at a challenged Trust.
  • Efficiently reviewed discharge processes including development of Discharge Dashboard.
  • Improved outpatients department of a Midlands based Acute Trust following CQC inspection.
  • An excellent communicator who leads by example and engages with clinical and non clinical  staff at all levels to  provide support and challenge,  innovation  and achievement of optimum service delivery.

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