- A clinically qualified (RGN) operational manager with over 30 years Acute NHS experience.
- Significantly improved patient flow through Emergency Department, fewer breaches attributable to ED causes and highlighted ‘back door’ issues to be addressed at a large NHS Acute Trust.
- Developed and implemented an action plan to improve Urgent Care performance.
- Expertly worked with the Emergency Department team to embed newly created Overall Nurse In Charge role, to improve escalation and flow through ED at a challenged Trust.
- Efficiently reviewed discharge processes including development of Discharge Dashboard.
- Improved outpatients department of a Midlands based Acute Trust following CQC inspection.
- An excellent communicator who leads by example and engages with clinical and non clinical staff at all levels to provide support and challenge, innovation and achievement of optimum service delivery.
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