• Assist the Senior Management Team in the operational delivery, operational performance, financial performance, governance, change and business development across the the Division.
• Work effectively in partnership with Clinical Directors and Divisional Nurses.
• Deliver a range of competing, challenging targets relating to recovery and financial, activity, RTT, cancer and quality improvement priorities.
• Responsible for the delivery of financial, quality, performance, productivity and workforce targets, including national targets and objectives set as part of Trust business planning.
• Proven experience of providing strong leadership and delivering operational performance and service improvement initiatives.
• Continually review organisational structures and clinical and business processes within their portfolio to maximise efficiency and productivity.

Our Client, based in the Northern Home Counties is seeking to recruit an Interim Operational Manager for a busy Emergency Department for at least a 3 month period whilst a substantive recruitment process takes place.

• Responsible for the operational management of all patient services within the Emergency Department.
• Delivery of all operational performance targets, including waiting lists, Finance and the quality of services to patients and improving services towards best practice standards within the available income.
• Ensure the achievement of objectives within the Emergency Department performance framework, ensuring that approved budgets are spent effectively.
• Co-ordinate the Emergency Departments formulation of operational plans ensuring that these contribute to the achievement of Divisional plan.
• Work closely with the Performance and Business Development Manager, Clinical Directors and Assistant Director of Nursing to achieve the Division’s service objectives.
• Support the delivery of a high quality, safe and compassionate healthcare service.

• Leading the development of a strong commercial culture within the Clinical Business Unit focused on quality and performance for the patient and service user.
• Defining and robustly reviewing key performance measures and reporting frameworks in line with strategic aims.
• Leading the achievement of key performance and accessing targets contractual obligations including CQUINS and meeting CQC standards.
• Monitoring and reviewing business performance within the Clinical Business Unit, reporting on performance to the CBU Senior leadership team, and directly to the Trust Operational Board, performance reviews and other relevant meetings internally and externally to the Trust, instigating remedial action where necessary.
• Redefining future orientated patient care and service pathways to improve standards of care, address governance issues, improve efficiency and tariff income.
• Contribute to the development of service delivery and transformation plans, supporting implementation plans, including those involving cross pathway working internally and externally in support of enhanced patient care and quality of services using established Quality Improvement methodology.

• The Deputy Chief Operating Officer – Urgent and Emergency Portfolio will provide exceptional leadership to the division, ensuring the effective implementation of national and local strategies and the delivery of service objectives.
• The Deputy COO will have significant responsibility and work within the Operational Leadership Team with the Clinical Director for Clinical Governance and the Deputy Director of Nursing.
• Build strong working relationships to ensure that the divisions are providing a quality efficient service, and delivering productivity improvements.
• Hold overall responsibility for the operational management of the Division via direct line management of Divisional General Managers.
• Must have High-level operational and strategic business planning and leadership experience to ensure the Division provides high quality patient care and achieve their performance objectives.
• Expected to lead on designated developments which cut across the organisation, integrating and streamlining services.
• Posses the drive, motivation and leadership for continual performance improvement within the clinical and managerial workforce.

• The Operational Manager is responsible for operational delivery, operational performance, financial performance, governance, change and business development across the the Division.
• Work effectively in partnership with Clinical Directors and Divisional Nurses.
• Deliver a range of competing, challenging targets relating to recovery and financial, activity, RTT, cancer and quality improvement priorities.
• Provide effective leadership and is a key member of the Trust’s and Division’s Senior Management Teams.
• Responsible for the delivery of financial, quality, performance, productivity and workforce targets, including national targets and objectives set as part of Trust business planning.
• Proven experience of providing strong leadership and delivering operational performance and service improvement initiatives.
• Continually review organisational structures and clinical and business processes within their portfolio to maximise efficiency and productivity.

• Responsible for promoting compliance with relevant legislation, regulations, codes of practice, Health Technical Memorandum, Guidance and that fire policy is implemented and effective.
• Undertake ‘suitable and sufficient’ assessments of fire risks within premises owned, occupied or under the control of the Trust and any other designated premises contracted by agreement.
• Responsible for the patient flow to ensure that the Trust is able to meet the bed capacity requirements on a daily basis.
• Liaise with General Managers/Service Managers to develop service, capacity and plans.
• Define and communicate local patient flow objectives that will ensure the achievement of the organisational strategy.
• You will also be involved with developing and delivering an extensive programme of general and specialist Fire Safety training to a wide audience.

• Responsible for the operational, financial and quality delivery of operational services within the Division for Surgery.
• Clear development and delivery of strategy in line with Trust strategy, designing and developing and implementing financial and people plans as well as supporting systems.
• Ensuring our services are delivering high quality patient care in the most efficient, productive and rewarding way for its staff and patients.
• Hold, set and monitor the budgets for these areas of responsibility, taking all appropriate managerial action to ensure the delivery of financial targets, budgetary plans and any assigned CIPs.
• Leading the planning for delivery of key performance indicators including all national access standards.
• Responsible for putting in place the supporting infrastructure to deliver high performance, creating the right environment in which our clinicians and staff can give their best.
• Support divisional operational managers and their teams to ensure that services are delivered in a safe, efficient and effective patient-centred manner at all times through the Trust in accordance with national and local standards and to enable them to deliver the trusts visions and values.

First Clinical are supporting out client based in the East of England for an interim Operational Manager until the end of March, however this is could be extended pending budget approval. The role will involve management of two sites and liaison with local partners as well as Macmillan Cancer. ENT and/ or Ophthalmology experience is desired, however not essential. Excellent communication skills and public relation skills are required.

• Support the Director of Operations in management and leadership across the Emergency Department.
• Effectively respond and deliver the Emergency access targets and form a Trust response.
• Ensure that all performance targets relevant to Emergency Department are met and that Divisional objectives are promoted.
• Manage service changes and improvements for the Emergency Department as required.
• Review clinical activity on a regular basis and to manage the Emergency Department service effectively.
• Support and lead the Emergency Care Improvement Plan.

• Providing the day to day clinical and operational management of the acute inpatient mental health team.
• Constructively contributing to the strategic direction and development of the service.
• Responsible to the Senior Management Team, to ensure the management of the service meets its contractual obligations.
• Ensuring all operational and clinical data requirements on the Key Performance Indicators are submitted within agreed deadlines.
• Utilising KPI data to manage the performance of the team and individual staff.
• Taking proactive action in the case of clinical or financial under-performance.
• Supporting and developing junior members of your nursing teams and driving forwards the quality of mental health services.