• Develop the Trusts outpatient and pathway redesign transformation programme.
• Strong understanding of current OPD agenda.
• Extensive experience, skills and knowledge of 18 weeks/RTT, PTL management and outpatient bookings/scheduling systems including experience and knowledge of eRS.
• Improve the quality of services in order to provide the best care and optimise health outcomes for the Trust’s services.
• Managed a large and successful central bookings function with an Acute Trust.
• Understand the current status of clinics and processes using data, meetings and mapping to agree on what services and processes should look like to improve outpatient services.
• Production of plans, documentation and the responsibility of ensuring communication is maintained between all stakeholders throughout the project life cycle.
• Encourage the training and empowerment of front line staff to redesign and improve outpatient services.
• Ensure that the transformation project successes are strongly embedded and become working practice.

• We are looking for a highly motivated individual with excellent interpersonal skills and experience in operational management to support the delivery of high-quality and efficient patient services.
• The successful candidate will also have experience in managing 18 weeks RTT pathways within a Surgical Speciality.
• Oversee the operational delivery of all services in the Directorate ensuring safe care and effective use of all resources.
• Specifically, to take a lead in achieving key performance standards in line with the national and local agreements.
• Support the strategic development of services in achieving the requirements and the services developments required in line with the local health economy.
• Maintain a visible presence within all areas of the Directorate promoting understanding of services and the ability to directly support staff, patients and carers.

Key Deliverables

• The Service Manager will be responsible for assisting in delivering T&O Services.
• Demonstrate effective leadership to specific clinical and non-clinical teams.
• Supporting the Senior Management Team, Consultant Surgeons and other stakeholders in daily Management of T&O.
• Input into the divisional transformation programme within the wider trust transformation team.
• Ensure the achievement of national access targets including 18 week RTT, emergency care targets and cancer targets.
• Day to day operational management for services.
• Contribute to the wider management of the Division and of the Trust on specific projects as and when appropriate.
• Production of plans, documentation and the responsibility of ensuring communication is maintained between all stakeholders.
• Ensure all organisational procedures are adhered to, objectives are identified and met, and benefits realised from the implementation of change.