• Support the Medicine division in the delivery of a safe, efficient, and transformational healthcare service, through the development of effective strategy and processes in line with Trust priorities.
• Work alongside relevant individuals to ensure compliance against key national targets is delivered in line with contractual standards.
• Support the Divisional Operations Director in leading on transformational and operational improvements across the Trust.
• Ensure that business planning, budget setting, and financial improvement identification are undertaken within the financial constraints required.
• Work alongside clinical departments in the development of business cases that prioritise innovative ways of working and are in line with the Trust’s strategy.
• Explain the impact and the rationale of strategy relating to the Medical Director’s portfolio on the work area.
• Produce the relevant reports, analysis, and proposals on behalf of the Divisional Operations Director, and ensure relevant submissions to governing bodies are carried out as required.

• Be a key member of the Divisional leadership team, working with clinical and managerial colleagues to manage the design and delivery of clinical / non – clinical services within the Division.
• Contribute to the development of the strategic direction for specified areas in line with the Division and Trust’s overall strategy and improvement programme.
• Develop short, medium and long-term objectives, which are turned into effective, affordable and achievable annual service plans.
• Work with colleagues to review and redesign services in order to meet the needs of patients and enable the Division to achieve key performance indicators and reduce costs.
• Analyse and interpret a range of options in highly complex situations, making judgements and deciding upon corrective action.
• Accountable for the delivery of a balanced budget for the service area and developing a sound financial strategy.
• Manage non-clinical staff within the Division in line with the Trust’s employment policies.
• Along with the Clinical Leads for developing and implementing the clinical and corporate governance strategy across the service.

• Be a key member of the Divisional leadership team, working with clinical and managerial colleagues to manage the design and delivery of clinical / non – clinical services within the Division.
• Contribute to the development of the strategic direction for specified areas in line with the Division and Trust’s overall strategy and improvement programme.
• Develop short, medium and long-term objectives, which are turned into effective, affordable and achievable annual service plans.
• Work with colleagues to review and redesign services in order to meet the needs of patients and enable the Division to achieve key performance indicators and reduce costs.
• Analyse and interpret a range of options in highly complex situations, making judgements and deciding upon corrective action.
• Accountable for the delivery of a balanced budget for the service area and developing a sound financial strategy.
• Manage non-clinical staff within the Division in line with the Trust’s employment policies.
• Along with the Clinical Leads for developing and implementing the clinical and corporate governance strategy across the service.

Our client based in the South East are looking for a Service Manager to support Integrated Medicine. Experience around PTL, cancer tracking and RTT is required.

• Provide effective leadership and have full managerial responsibility for the Medicine Division, developing a culture which ensures the safe, efficient and effective delivery of patient/client care.
• Delivery of the Division’s operational and performance targets, the achievement of local and national standards, human resources, quality and governance targets.
• Along with the Divisional Clinical Director and Director of Nursing will work closely with other Divisional teams to ensure optimum performance, service integration and contribute to the development of services within the local health economy.
• Responsible and accountable for the delivery of all clinical and technical services within the Medicine Division, in line with relevant standards including but not limited to CQC, NHSLA and other DoH standards.
• Provide leadership to, and in conjunction with the triumvirate relations with DCD and DDN have full managerial responsibility for the Division, including day-to-day management of the Divisional Management Team and line management of the Directorate teams, empowering and inspiring staff to deliver excellent patient centred care.
• Accountable for the financial performance of the Division, ensuring required activity is delivered within budgetary constraints and cost improvement plans.
• Develop the leadership, managerial and business capability at all management levels to bring about effective sustained change and drive operational excellence, supporting the delivery of a High Performing Management System.

• To act as an integral member of the Divisional senior management team on both strategic and operational matters within the Medicine directorate.
• Attend / chair committees and management groups as required.
• Support the Divisional management function including strategic change management, service developments and improvements which reflect the overall Trust and Division objectives.
• Assist with projects which may cross Divisions and require input from commissioning bodies and external agencies.
• Contribute towards the financial management of the Division ensuring any opportunities for increased efficiency are realised.
• Work closely with lead clinicians and senior managers to project manage the delivery of improvements.
• To be responsible for the operational management and performance for Medicine in conjunction with clinical leads.
• Work with the Divisional Head of Nursing and operational department leads to ensure efficient and effective delivery of services within Medicine.
• To line manage admin staff including the Business Support Manager and pathway co-ordinators.

• Day to day operational management of the speciality, and accountable for all administrative and business functions within the Department.
• Project planning and management of integrated pathways.
• Development and management of cost improvement plans.
• Ensure the operational performance of the speciality including performance against trust key performance indicators, including RTT times.
• Developing plans to overcome operational and performance related challenges.
• Work closely with the Group Manager, Modern Matron and Clinical Lead for the service to ensure the departments’ staffing and financial resource is maximised.

Interim Operations Manager – Cancer Services
Home Counties based NHS Acute Trust
Oct 2018 – Dec 2018

Interim General Manager – Medicine
Home Counties based NHS Foundation Trust
Feb 2018 – Oct 2018

Interim Assistant General Manager – Head & Neck Ophthalmology, Dermatology, ENT & Plastic Surgery
East of England based NHS Foundation Trust
Dec 2017 – Jan 2018

Interim Service Manager – Ophthalmology
London based NHS Trust
Sept 2017 – Dec 2017

• An adaptable and experienced NHS service, business and operational manager, with a research background and project management skills.
• Project managed and day-to-day operations for an outpatient project to evaluate and contribute to the service demand and capacity modelling for outpatient services.
• Sourced and provided cover for clinic activity appropriately to decrease follow-up waiting list and prepare, plan and provide remedial action plans (RAP) reports.
• Followed-up patient backlogs and waiting lists for RTT Pathways.
• Liaised with consultant medical and clinical stakeholders, nursing management and service management teams to evaluate efficacy of current clinic operations and to provide quick remedial action to reduce and clear waiting lists for patient safety.
• Developed clinical service and operational profiles, following an organisational restructure and merge of 3 clinical sites’ services.
• Managed and validated the PTL, outpatient clinics and utilisation.
• Proven ability to implement change and engage with key stakeholders, develop services, improve efficiencies and an aptitude to transform problems into opportunities.

• Responsibility for the production of service plans and the coordination and management of the Medicine Directorate service developments.
• Develop and set objectives and standards for Medicine in accordance with overall divisional and service policies and strategies.
• Be responsible for the implementation of effective and appropriate performance management systems and processes.
• Provide a clear sense of purpose and leadership by being visible and accessible to staff, patients and the public.
• Oversee and manage the organisation of medical staff at all levels to cover the needs of the service.
• Develop and introduce process changes to ensure delivery of activity plans and achievement of access targets within the Medicine.
• Establish and maintain close working relationships with colleagues in clinical professions, both internal and external, to ensure sharing of best practice.