Job Summary

The post holder will work as part of a single senior management team and this role will lead the management and delivery of the 111/999 contracts. The role will have responsibility and accountability for agreeing the contractual terms and associated commissioning arrangements, whilst also supporting the development of new commissioning and provision models through the creation of Integrated Care Systems and more collaborative and Place-based working.

Specific Duties

• Act as a Director Lead within the developing local commissioning architecture across the area and influencing and supporting the future development of regional commissioning alongside other leads.
• Responsibility for leading the commissioning and improvement work-stream programmes of the regional contracts, and 111/999 including planning, negotiations, contracting, performance and all projects which supports and enables an environment of continuous improvement to deliver on all the 111/999 targets and programmes of improvement.
• Delivery of the national, regional and local targets relating to 111/999 contracts, regional and local urgent care strategies, quality premia, performance benchmarks and other targets established through commissioners and local providers.
• Ensure that the programme systematically prioritises patient safety and improving quality of services for patients, and that this commitment by commissioners is recognised and respected by stakeholders including patients and service users.
• Ensure that the commissioning of the service is fully aligned with the quality agenda, and is reflected in the contracts, and contracting process.
• Support the modernisation of 111/999 services supporting key service reviews and developing appropriate strategies across the health and social care community systematically

Suitable candidates will be educated to masters level in relevant subject or equivalent level of experience of working at a similar level in specialist area and have proven and significant leadership experience in the delivery of large scale NHS projects/programmes.

• The Deputy Chief Operating Officer – Urgent and Emergency Portfolio will provide exceptional leadership to the division, ensuring the effective implementation of national and local strategies and the delivery of service objectives.
• The Deputy COO will have significant responsibility and work within the Operational Leadership Team with the Clinical Director for Clinical Governance and the Deputy Director of Nursing.
• Build strong working relationships to ensure that the divisions are providing a quality efficient service, and delivering productivity improvements.
• Hold overall responsibility for the operational management of the Division via direct line management of Divisional General Managers.
• Must have High-level operational and strategic business planning and leadership experience to ensure the Division provides high quality patient care and achieve their performance objectives.
• Expected to lead on designated developments which cut across the organisation, integrating and streamlining services.
• Posses the drive, motivation and leadership for continual performance improvement within the clinical and managerial workforce.

• Provide effective leadership and have full managerial responsibility for the Medicine Division, developing a culture which ensures the safe, efficient and effective delivery of patient/client care.
• Delivery of the Division’s operational and performance targets, the achievement of local and national standards, human resources, quality and governance targets.
• Along with the Divisional Clinical Director and Director of Nursing will work closely with other Divisional teams to ensure optimum performance, service integration and contribute to the development of services within the local health economy.
• Responsible and accountable for the delivery of all clinical and technical services within the Medicine Division, in line with relevant standards including but not limited to CQC, NHSLA and other DoH standards.
• Provide leadership to, and in conjunction with the triumvirate relations with DCD and DDN have full managerial responsibility for the Division, including day-to-day management of the Divisional Management Team and line management of the Directorate teams, empowering and inspiring staff to deliver excellent patient centred care.
• Accountable for the financial performance of the Division, ensuring required activity is delivered within budgetary constraints and cost improvement plans.
• Develop the leadership, managerial and business capability at all management levels to bring about effective sustained change and drive operational excellence, supporting the delivery of a High Performing Management System.

Supporting and ensuring the delivery of the Trust’s Clinical Quality Strategy together with its further development;
Lead the development of integrated governance and risk arrangements that enable quality to be delivered in the operational divisions but that is monitored and assured corporately;
Through the Medical Director and Chief Nurse to provide the Trust Board and others with assurance regarding clinical quality, from ward to board;
In conjunction with divisions involved in front-line service delivery and corporate medical and nursing roles, develop a trust-wide programme for quality improvement;
Lead on the Quality interface with external agencies such as the Trust’s Commissioners;
Act as a source of independent advice and arbitration in matters of quality.

• Overseeing the delivery of a turnaround programme for acute and emergency medicine
• Engaging with teams to build on and refine existing improvement plans
• Support embedding of the principles of quality improvement and service redesign within the divisional teams
• Operational grip and control to oversee and embed sustainable change
• Managing communications strategy for the turnaround programme

• Reporting to the Chief Operating Officer, the Deputy Chief Operating Officer  will provide leadership to all divisions, ensuring the effective implementation of national and local strategies and the delivery of service objectives.
• The Deputy COO will have significant responsibility and work within the Operational Leadership Team with the Clinical Director for Clinical Governance and the Deputy Director of Nursing.
• Build strong working relationships to ensure that the divisions are providing a quality efficient service, and delivering productivity improvements.
• Hold overall responsibility for the operational management of the Divisions via direct line management of Divisional General Managers.
• Candidates must have High-level operational and strategic business planning and leadership experience to ensure the Divisions provide high quality patient care and achieve their performance objectives.
• The Deputy COO is expected to lead on designated trust wide developments which cut across the organisation, integrating and streamlining services.
• Posses the drive motivation and continual performance improvement within the clinical and managerial workforce.

Key deliverables:

• To be directly responsible to the Executive Director of Governance and Operations for the strategic and operational management of the following services:
  • Centralised Patient Booking Service
  • Centralised Out Patient services
  • Delivery of Access targets : RTT and Non RTT Performance
  • Cancer Services and Performance against Standards
• Work closely with clinical and managerial colleagues to ensure that the Trust has clear and deliverable trajectories for the delivery of elective access and cancer standards.
• Support the Director of Governance and Operations in the delivery of all aspects of strategic and operational performance relating to the job purpose.
• Work with the Assistant Director of Operations (Urgent Care), Director of Transformation and Assistant Director of Governance & Risk to ensure that safe, responsive, effective and efficient patient care is consistently delivered throughout the organisation.
• Support the Director of Governance and Operations and Assistant Director of Operations (Urgent Care) in preparing the organisation for EPR operational readiness.
• Support the delivery of the elective access improvement programme and the out patient improvement programme.

If you are interested in finding out more regarding this opportunity, please email your CV to m.wood@first-clinical.co.uk