Our client is looking for interim support for a 6-12 month period whilst the role is re-evaluated following a recent retirement before looking to substantively recruit into the position in the latter stages of 2024. The post will be banded at AfC Band 8C level.

Job Purpose / Responsibilities:

• Be fully accountable for the operational performance of the Division. This will include accountability for the delivery of a high quality patient focussed service with clinical safety, clinical governance, clinical quality, and delivery of financial targets.
• Have responsibility with the Divisional Clinical Lead and members of the Divisional management team for driving forward divisional wide programmes of work and service direction.
• Act as the lead Manager for the Division, and driver of a strategically important network in the wider health economy, working in partnership with other stakeholder organisations to promote and develop strategic vision and business interests.
• To be responsible for scientific, laboratory operational management of the Cellular Pathology service.
• Deliver an autonomous clinical technical service across all laboratory sites and as provided by Service Level Agreement or contract with other organisations.
• Work as a key member of the Senior Management Team, who are responsible for the effective operational management and strategic direction of pathology services.
• Ensure the operational area contributes to and meets objectives including working within agreed budget and delivering cost improvement savings.
• Promote the continuous improvement in service delivery and quality within all areas of Pathology, using modern methods to lead in the delivery of service and workforce transformation and re-design.
• Manage the work of senior staff in the operational area and develop a high performing culture in which members of staff are continuously improving the delivery of high quality services.

Our Client, based in the Northern Home Counties is seeking to recruit an Interim Operational Manager for a busy Emergency Department for at least a 3 month period whilst a substantive recruitment process takes place.

• Responsible for the operational management of all patient services within the Emergency Department.
• Delivery of all operational performance targets, including waiting lists, Finance and the quality of services to patients and improving services towards best practice standards within the available income.
• Ensure the achievement of objectives within the Emergency Department performance framework, ensuring that approved budgets are spent effectively.
• Co-ordinate the Emergency Departments formulation of operational plans ensuring that these contribute to the achievement of Divisional plan.
• Work closely with the Performance and Business Development Manager, Clinical Directors and Assistant Director of Nursing to achieve the Division’s service objectives.
• Support the delivery of a high quality, safe and compassionate healthcare service.

• Leading the development of a strong commercial culture within the Clinical Business Unit focused on quality and performance for the patient and service user.
• Defining and robustly reviewing key performance measures and reporting frameworks in line with strategic aims.
• Leading the achievement of key performance and accessing targets contractual obligations including CQUINS and meeting CQC standards.
• Monitoring and reviewing business performance within the Clinical Business Unit, reporting on performance to the CBU Senior leadership team, and directly to the Trust Operational Board, performance reviews and other relevant meetings internally and externally to the Trust, instigating remedial action where necessary.
• Redefining future orientated patient care and service pathways to improve standards of care, address governance issues, improve efficiency and tariff income.
• Contribute to the development of service delivery and transformation plans, supporting implementation plans, including those involving cross pathway working internally and externally in support of enhanced patient care and quality of services using established Quality Improvement methodology.

• The Operational Manager is responsible for operational delivery, operational performance, financial performance, governance, change and business development across the the Division.
• Work effectively in partnership with Clinical Directors and Divisional Nurses.
• Deliver a range of competing, challenging targets relating to recovery and financial, activity, RTT, cancer and quality improvement priorities.
• Provide effective leadership and is a key member of the Trust’s and Division’s Senior Management Teams.
• Responsible for the delivery of financial, quality, performance, productivity and workforce targets, including national targets and objectives set as part of Trust business planning.
• Proven experience of providing strong leadership and delivering operational performance and service improvement initiatives.
• Continually review organisational structures and clinical and business processes within their portfolio to maximise efficiency and productivity.

• Work with the Senior Management Team on the implications of operational performance ensuring that actual or potential inability to deliver is escalated and managed effectively.
• Support the Surgical Directorate to meet all national and local performance standards.
• Ensuring delivery of the operational performance and quality of patient services across General Surgery.
• Strengthen operational performance management, leading the implementation of performance improvement plans.
• Build relationships between other divisions.
• Contribute to the development of annual activity plans to ensure that they will deliver the performance, quality and financial expectations of the Trust.
• Work alongside other stakeholders to ensure that effective systems and processes are continually improved.

• Support the Medicine division in the delivery of a safe, efficient, and transformational healthcare service, through the development of effective strategy and processes in line with Trust priorities.
• Work alongside relevant individuals to ensure compliance against key national targets is delivered in line with contractual standards.
• Support the Divisional Operations Director in leading on transformational and operational improvements across the Trust.
• Ensure that business planning, budget setting, and financial improvement identification are undertaken within the financial constraints required.
• Work alongside clinical departments in the development of business cases that prioritise innovative ways of working and are in line with the Trust’s strategy.
• Explain the impact and the rationale of strategy relating to the Medical Director’s portfolio on the work area.
• Produce the relevant reports, analysis, and proposals on behalf of the Divisional Operations Director, and ensure relevant submissions to governing bodies are carried out as required.

• Support the Director of Operations in management and leadership across the Emergency Department and Trauma & Orthopaedics.
• Be a part of a leadership triumvirate, responsible for supporting the effective and efficient delivery of the day-to-day operational performance.
• Ensuring sustainable delivery of high quality patient care, safety processes, operational standards and quality / service improvement programmes.
• Effectively respond and deliver the Emergency access targets and form a Trust response.
• Ensure that all performance targets relevant to Emergency Department are met and that Divisional objectives are promoted.
• Manage service changes and improvements for the Emergency Department as required.
• Review clinical activity on a regular basis and to manage the Emergency Department service effectively.
• Support and lead the Emergency Care Improvement Plan.

• Lead Theatres service delivery in accordance with agreed operational plans, meeting all key standards and KPIs.
• Support the delivery of the theatre efficiency programme.
• Co-ordination of the theatre team, day surgery unit and central admissions team.
• Reconfiguration of theatres and improvement of theatres utilisation.
• Working with the Divisional Director to provide effective leadership of the division.
• Work collectively with Clinicians and Managers to ensure effective delivery of service objectives across Theatres.
• Maintain delivery of service targets whilst improving quality, efficiency and effectiveness of services.
• Ensure that the highest quality, effective and efficient services are operationally delivered within defined costs, time-scales and resources.
• Operate effective and appropriate planning processes and structures, including communication arrangements.

• Be a key member of the Divisional leadership team, working with clinical and managerial colleagues to manage the design and delivery of clinical / non – clinical services within the Division.
• Contribute to the development of the strategic direction for specified areas in line with the Division and Trust’s overall strategy and improvement programme.
• Develop short, medium and long-term objectives, which are turned into effective, affordable and achievable annual service plans.
• Work with colleagues to review and redesign services in order to meet the needs of patients and enable the Division to achieve key performance indicators and reduce costs.
• Analyse and interpret a range of options in highly complex situations, making judgements and deciding upon corrective action.
• Accountable for the delivery of a balanced budget for the service area and developing a sound financial strategy.
• Manage non-clinical staff within the Division in line with the Trust’s employment policies.
• Along with the Clinical Leads for developing and implementing the clinical and corporate governance strategy across the service.

• Lead a team of performance managers and information analysts to review operational performance and supporting in setting the strategic direction for elective recovery.
• Act as a link between the operational, corporate and executive teams, providing high quality analysis to help the Trust understand its performance,and develop clear plans for improvement.
• Responsible for ensuring appropriate elective performance frameworks and policies are in place to support the Trusts Accountability Framework and assurance on elective performance.
• Work closely with senior clinical and non-clinical leaders to provide them insight and analysis of key performance areas.
• Analyse and interpret complex performance data, make judgements about the impact on agreed plans and targets and present options for appropriate action where necessary.